Terms & Conditions

Welcome to mai's raw hair! By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before making a purchase. If you do not agree to these terms, please refrain from using our website.

1. General Information:

a. Company Information:

  • Mai's Raw Hair
  • maisrawhair@gmail.com

2. Products and Orders:

a. Product Information:

  • We make every effort to display accurate product information, including descriptions, images, and pricing. However, we cannot guarantee that all information is error-free.

b. Order Acceptance:

  • Your order is an offer to purchase, and we reserve the right to accept or decline orders at our discretion. Orders are confirmed once payment is successfully processed.

c. Pricing:

  • All prices are in GBP pounds and are subject to change without notice. We are not responsible for typographical errors regarding pricing.

3. Payments:

a. Payment Methods:

  • We accept various payment methods, including credit cards, debit cards, and other secure payment options.

b. Payment Processing:

  • Payment is processed upon order placement. Orders are only dispatched upon successful payment confirmation.

4. Shipping:

a. Shipping Methods:

  • We offer various shipping options. Shipping costs are calculated based on the weight of your order and destination.

b. Delivery Times:

  • Estimated delivery times are provided for each shipping option. Delays may occur due to external factors beyond our control.

5. Returns and Refunds:

a. Return Eligibility:

  • Items must be returned within 14 days of receipt in their original condition for a refund or exchange (Remember no refunds on any of our custom wigs).

b. Refund Processing:

  • Refunds are processed within 5 business days after receiving returned items.

c. Return Shipping:

  • Return shipping costs are the responsibility of the customer, except in the case of a defective or incorrect item.

6. Privacy Policy:

  • Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you acknowledge and agree to our Privacy Policy.

7. Intellectual Property:

  • All content on our website, including text, images, and logos, is the property of mai's raw hair and is protected by intellectual property laws. Unauthorised use is strictly prohibited.

8. Governing Law:

  • These Terms & Conditions are governed by and construed in accordance with the laws of England. Any disputes will be resolved in the courts of England.

9. Changes to Terms & Conditions:

  • We reserve the right to modify these Terms & Conditions at any time. Changes will be effective upon posting on our website. Continued use of the website constitutes acceptance of the modified terms.

Contact Information:

If you have any questions or concerns about these Terms & Conditions, please contact us at maisrawhair@gmail.com.

Thank you for choosing mai's raw hair. We appreciate your business and look forward to providing you with a positive shopping experience!

Mai's Raw Hair

maisrawhair@gmail.com